Frequently asked questions.

1. What is an estimate?

An estimate is a blueprint of the repair process. It is an approximation of the repair cost based upon visible damages, current part prices, and the estimator's opinion regarding the time it will take to perform certain repair operations.

2. What is a Supplement?

A supplement is hidden damage that was not visible upon the original inspection that is used to adjust the cost up or down. Most supplements are approved and billed directly with the Insurance Companies. Supplements require approval prior to repairs that includes photos and part price invoices sent to your insurance company.

3. What is a "Claim Number" and why is it so important?

The claim number is a unique identifier generated by the insurance company with which all information about your claim is accessed and stored. When you notify your insurance company of an accident, a number will be assigned.

4. What are the different parts available to repair my vehicle?

The different parts available are the following:

  • OEM- Original Equipment Manufacturer, means that the same company that built your vehicle also built the replacement parts for it, i.e. Toyota, GM, Honda, Nissan, Mercedes Benz, Ford, etc.
  • "LKQ" or "Recycled"- LKQ is an acronym for Like Kind and Quality. This is simply another name for used parts that came off a similar vehicle to yours. These parts are purchased from a recycler, they are "OEM" parts that have been used.
  • AFTERMARKET - Aftermarket parts come from companies other than the original manufacturer of your vehicle. They are similar in design but are not "OEM". These are used to perform a more cost effective repair for the insurance companies. These items could be the following: antifreeze, batteries, light bulbs, engine oil, tires, etc. that can be purchased at a more reasonable price.

5. How long will it take to repair my vehicle?

Repair time or cycle time depends upon a variety of factors: insurance company approval, availability of parts and performing the actual labor required to repair the vehicle.

6. Who is responsible for payment of the bill?

Ultimately you, as our customer, are responsible for authorizing repairs and paying the bill upon completion of repairs. With the insurance company involved, we will communicate cost and repair requirements directly to them on your behalf. In most cases, there will be a deductable, which you must pay in addition to any money provided by the insurance company. Some insurance companies will pay our shop directly for repairs, others must pay you and then you, in turn, are responsible for paying us for the cost of repairs.

7. Is your work guaranteed? How long is your warranty?

YES! Our workmanship carries a LIMITED LIFETIME GUARANTEE for as long as you own your vehicle.

8. Do I need more than one estimate?

No! You are only required to get one estimate from the shop of your choice. If you'd like to choose our facility, you can also make arrangements with your insurance company and have your vehicle dropped off at our facility for inspection, and we will negotiate the repair process with them, and get an agreed price to repair your vehicle.

9. If my car is not drivable, what do I do?

As long as it is an insurance claim, we can arrange to have the vehicle towed to our facility and add the tow bill to the estimate.

10. Can I have my vehicle repaired at the shop of my choice?

Yes, it is your responsibility, and your right, to choose who will repair your vehicle. Also, if you cannot decide on a repair facility, your insurance company can recommend a repair shop. Many insurance companies offer Direct Repair Programs that take the hassle out of the claim process and provide for quicker repairs.

11. If I need a rental car, what do I do?

We have a working relationship with Enterprise Rent-A-Car and Budget Rent-A-Car. We can arrange to have Enterprise or Budget pick you up when you drop off your vehicle and take you to their nearby facility. When your vehicle repair is complete, you can simply return the rental vehicle to them and they will bring you back to our facility to pick up your completed vehicle. To expedite the check-out process, if this is an insurance claim, make a reservation with Enterprise or Budget so they can get your pre-approved and expedite the process.

12. What method of payment do you accept?

We accept Cash, Visa Card, Master Card, American Express, Discover Card and insurance drafts. Personal checks from the owner of the vehicle under $50 will be accepted upon electronic approval.

13. Recommendations and precautions for your newly painted vehicle.
  • Do not "dry wipe" your vehicle. Dry wiping can scratch the finish.
  • Avoid parking under trees and utility lines which are likely to attract birds.
    • - Bird droppings have a high acid content and will damage a freshly painted surface.
    • - Also, tree sap can mar or spot a freshly painted surface.
    • - Do not spill gasoline, oil, antifreeze, transmission fluid, or windshield solvent on the new finish.
  • Do not scrape ice or snow from the newly painted surface. Scrapers can act like a paint scraper on a newly painted finish.
  • 14. What will happen to the vehicle after it is totaled?

    The insurance company will sell it to highest bidder, who will either dismantle for parts or resell it after repairing it.